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Business profile in search results screens (SERPs) Business profile in search results screens (SERPs) When you open Messages for the first time, you'll see this screen to enable chat. Turn on chat for your business profile Turn on chat for your business profile If you turn on chat, you will be able to use the chat function on the store information screen of Google Search and Google Maps as seen by search users. A chat icon will appear in the knowledge panel displayed on your smartphone. Now wait until you actually receive a message from the user.

Knowledge panel comparison when business profile chat is turned on Knowl Kuwait Phone Number Data edge panel comparison when business profile chat is turned on When the message arrives, a screen like this will appear. Reply now. Message function screen Message function screen Various chat settings can be made from the three-dot menu in the upper right corner. Chat settings menu Chat settings menu From Chat Settings, you can turn chat on/off, set notifications, welcome messages, and add frequently asked questions. Business profile chat settings screen Business profile chat settings screen What you can do with the message function You can send a welcome message.



When a user sends a message, your business can automatically send a message back. You can share photos in chat. Through chat, you can exchange information with users through photos. There are no restrictions on size, format, or number of photos you can send at once. For example, if a customer asks you how to get to your store, you can provide them with a photo of the store's exterior or nearby landmarks. Use the notification function. An alarm will notify you when a message is received. You can also be notified effectively on your desktop, so make use of it.